Delight guests. Upsell smarter. On autopilot.
Stello is a modern hotel engagement system that chats with guests on WhatsApp, turns conversations into actionable requests, recommends the right amenities at the right time, and keeps your team in the loop.
Everything you need to engage guests
Smart conversations
Automated WhatsApp replies, tailored to each guest’s stay and preferences. Handover to staff when needed.
Revenue upsell
Offer spa, dining, and late checkout at the perfect moment—Stello senses intent and recommends with context.
Actionable requests
Bookings and orders become structured requests (new/assigned/in progress/done) that your team can track to completion.
Stay‑aware
Understands check‑in/out and housekeeping signals. Never messages after a checkout or guest exit request.
How Stello works
Sync stays
Pull upcoming stays and in‑house status from your PMS, keeping guests and conversations up to date.
Engage on WhatsApp
Welcome messages, proactive tips, and quick answers—automatically, in the guest’s language.
Upsell with context
Recommend amenities when it makes sense—before spa hours end, after a late flight, or the morning after check‑in.
Create requests
Conversations turn into trackable requests (spa bookings, food orders, late checkout) routed to the right team and closed when done.
Try the Stello demo
Chat with our WhatsApp demo to see how Stello greets guests, recommends amenities, and creates actionable requests.
Open WhatsApp demo